delivery and pick up
Pick ups are by appointment only or at markets. Please contact us after you place your order to arrange a pick up time.
Deliveries can be made from during the week from Tuesday to Friday before 6 pm. We will try our best to accomodate requested delivery times. Any deliveries requested on market days will automatically be made the next available day.
We ship all packages using Canada Post. WE HAVE BEEN MADE AWARE THAT THERE ARE CURRENTLY SIGNIFICANT DELAYS OCCURING WITH CANADA POST. PLEASE NOTE THAT ALL PACKAGES FOR DELIVERY/MAILING MAY BE DELAYED DUE TO CIRCUMSTANCES OUTSIDE OUR CONTROL. Due to summer temperatures, all shipping outside of the Lower Mainland will be halted after the May long weekend, and resume after Labour Day. You may still arrange for a courier or other parcel service to pick up your order, however, we must warn customers that shipping is at their own risk.
Please allow up to five business days for us to make and package your chocolates before shipping. Due to a hiccup in Wix's Point of Sale system, checkout will show delivery in five days. For orders that must be shipped, this reflects the time until we are able to hand your package to Canada Post and does not reflect the actual delivery date. We cannot guarantee delivery times by Canada Post. Please contact us before ordering if you require faster or guaranteed delivery. Thank you.
WE DO NOT ACCEPT RETURNS DUE TO HEALTH CODES AND DO NOT ISSUE REFUNDS EXCEPT IN EXIGENT CIRCUMSTANCES. ANY REFUNDS ISSUED WILL BE LESS SHIPPING AND PAYMENT FEES.